![stefani-zuniga-home](https://b10181.p3cdn1.secureserver.net/wp-content/uploads/2016/10/Stefani-Zuniga-home.png?time=1724918943)
Technical Support [June. 2016 - Present]
- Troubleshoot customers’ technical and non-technical issues over the phone
- Offer customers solutions and direct them to self-help to resolve issues the first time they call about an issue
- Provide technical support for basic website and email function in our hosting environment
- Provide a positive customer experience and de-escalate through empathy and care when our customers are upset
- Identify and present products to customers that will help them succeed with their hosting and business goals
- Assist customers will basic billing scenarios such as customer verification, proper "proof of ownership" process, refunds, forgotten passwords and other basic monetary questionsÂ