Endurance Intl.

Troubleshoot customers’ technical and non-technical issues over the phone
Offer customers solutions and direct them to self-help to resolve issues the first time they call about an issue
Provide technical support for basic website and email function in our hosting environment
Provide a positive customer experience and de-escalate through empathy and care when our customers are upset
Identify and present products to customers that will help them succeed with their hosting and business goals
Assist customers will basic billing scenarios such as customer verification, proper "proof of ownership" process, refunds, forgotten passwords and other basic monetary questions