Endurance Intl.

Technical Support [June. 2016 - Present]

  • Troubleshoot customers’ technical and non-technical issues over the phone
  • Offer customers solutions and direct them to self-help to resolve issues the first time they call about an issue
  • Provide technical support for basic website and email function in our hosting environment
  • Provide a positive customer experience and de-escalate through empathy and care when our customers are upset
  • Identify and present products to customers that will help them succeed with their hosting and business goals
  • Assist customers will basic billing scenarios such as customer verification, proper "proof of ownership" process, refunds, forgotten passwords and other basic monetary questions