Hosting Support Specialist [November, 2014 - June, 2016]
- Specialized knowledge
- Ability support Windows and Linux environments
- Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla.
- Familiarity with website scripting languages such as PHP.
- Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL.
- Troubleshooting the basics of Email environment
- Expertise in the movement of website content via the file transfer protocol.
- Excellent computer skills specifically using a CRM database system
- Ability to demonstrate ownership for issues pertaining to customer service questions
- Ability to meet minimum department quality and productions standards
- Strong and accurate data entry skills
- Ability to research and investigate issues using multiple systems
- Ability to work in a fast-paced, changing environment is essential
- Ability to learn and adapt to new environments, business processes, and systems quickly
- Excellent attendance
- Good communication and interpersonal skills
- Ability to remain customer service focused during all situations