Hosting Support Specialist [November, 2014 - June, 2016]

  • Specialized knowledge
  • Ability support Windows and Linux environments
  • Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla.
  • Familiarity with website scripting languages such as PHP.
  • Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL.
  • Troubleshooting the basics of Email environment
  • Expertise in the movement of website content via the file transfer protocol.
  • Excellent computer skills specifically using a CRM database system
  • Ability to demonstrate ownership for issues pertaining to customer service questions
  • Ability to meet minimum department quality and productions standards¬†
  • Strong and accurate data entry skills
  • Ability to research and investigate issues using multiple systems
  • Ability to work in a fast-paced, changing environment is essential
  • Ability to learn and adapt to new environments, business processes, and systems quickly
  • Excellent attendance
  • Good communication and interpersonal skills
  • Ability to remain customer service focused during all situations