Lead Teller [March, 2013 - February, 2014]
- Excellent customer service skills
- The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud
- Mathematical skills
- In-depth knowledge of all bank deposit products and policies
- Basic knowledge of bank loan, trust, and investment center products
- Ability to work in a fast-paced environment
- Ability to work well under pressure
- Ability to cross sell- in store branches
- High degree of accuracy
- Strong communication skills
- Organizational skills
- Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leac-Biley Act, Regulation E and teller roles and responsibilities relating to each act.