Wells Fargo Bank

Lead Teller [March, 2013 - February, 2014]

  • Excellent customer service skills
  • The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud
  • Mathematical skills
  • In-depth knowledge of all bank deposit products and policies
  • Basic knowledge of bank loan, trust, and investment center products
  • Ability to work in a fast-paced environment
  • Ability to work well under pressure
  • Ability to cross sell- in store branches
  • High degree of accuracy
  • Strong communication skills
  • Organizational skills
  • Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leac-Biley Act, Regulation E and teller roles and responsibilities relating to each act.